Refund Policy

Effective Date: [14 days] 

Website: Twoflightrecords.com
Contact Email: info.twoflightrecords@gmail.com

At Twoflightrecords.com, we want our customers to be satisfied with their purchase. This Refund Policy explains the general terms for returns, refunds, and related issues for products purchased through our website.

By placing an order on Twoflightrecords.com, you agree to this Refund Policy.

Returns and Refund Eligibility

Customers may request a return or refund for eligible items within [Insert Number] days of delivery. To be eligible for a return, the item must generally be unused, in its original condition, and in its original packaging, unless the item arrived damaged, defective, or incorrect.

Proof of purchase may be required for all return and refund requests.

Non-Returnable Items

Certain items may not be eligible for return or refund, including products that have been used, washed, damaged after delivery, marked as final sale, or otherwise not in resalable condition, except where required by law.

We reserve the right to deny a return or refund if the returned item does not meet our return requirements.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info.twoflightrecords@gmail.com with your order information and, if possible, photos of the issue.

We will review the issue and, where appropriate, offer a replacement, store credit, or refund.

Return Process

To request a return, please contact us at info.twoflightrecords@gmail.com. If your return is approved, we will provide instructions for returning the item.

Items sent back without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or a damaged item, unless otherwise required by law.

Refunds

Once a returned item is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within a reasonable period of time. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to our error or unless otherwise required by law.

Exchanges

We may offer exchanges for certain items, subject to product availability. If you would like to request an exchange, please contact us at info.twoflightrecords@gmail.com.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been processed or shipped, it may no longer be eligible for cancellation and will instead be subject to our return policy.

We reserve the right to cancel any order at our discretion, including in cases of product unavailability, pricing errors, or suspected fraud. If we cancel your order after payment has been received, you will be refunded accordingly.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first at info.twoflightrecords@gmail.com so we can attempt to resolve the matter. Filing a chargeback without first contacting us may delay resolution.

Limitation

This Refund Policy does not affect any rights you may have under applicable consumer protection laws.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated 14 days. Your continued use of the website after changes are posted means you accept the revised Refund Policy.

Contact Us

If you have any questions about this Refund Policy or would like to request a return or refund, please contact us at:

Twoflightrecords.com
Email: info.twoflightrecords@gmail.com